What do you mean by that?

The  “warning signs” of the big problem my client dealt with in yesterday’s post were there, he just didn’t see them.

A team member was acting like everything was under control, but almost as an aside they mentioned they were overwhelmed.

He later found out that they were very overwhelmed, which led to a bigger problem.

A simple “What” question could potentially have prevented that miscommunication.

You say you’re overwhelmed, what do you mean by that?

What questions tend to reveal information.

How questions tend to invite collaboration, helping you or the other person think something through.

Joah