Category: Client Relationships

  • Make It About Them

    All of the best connections I’ve made have been focused on the other person without expecting anything in return. Sometimes I make it about me, and it doesn’t work. When I make it about the person I’m talking to, that’s when impactful moments and deep connections are born. I think of prompting my grandpa to…

  • Raising Prices

    It occurred to me that I haven’t done an email specifically on resources for raising prices. This is what I and my clients have found useful for charging more while creating better outcomes for our clients: The Why Conversation by Jonathan Stark (11 min): ​https://podcast.ditchinghourly.com/episodes/the-why-conversation​ The Why Conversation helps you uncover a prospect’s underlying motivations,…

  • Gardening in Relationship Businesses

    Most, if not all, of our businesses are relationship businesses. I recently heard that those kind of businesses are like gardening rather than mining. In mining you mine for the precious resources and extract everything that you can from the ground until there’s nothing left. That doesn’t work in a relationship business. In gardening you…