Yesterday, ​we talked about three tones from the book​ that you can use in negotiations:

1. The Smiling Voice

2. The Late-Night FM DJ Voice

3. The Questioning Voice

I gave an example of when you could use the Questioning Voice yesterday, but not the others.

The Smiling Voice is a good default voice for negotiations because it is pleasant.

The Late-Night FM DJ voice is good for calming down people, or saying something you don’t want challenged.

It’s low, slow, and calm, and often ends on a low pitch.

The Questioning Voice is good if you want to ask a question without giving up the power of a ​label​.

You can listen to an example of each of them in yesterday’s post.

We’ll introduce mirrors tomorrow. Any questions so far?

Josh