The Gap

Everyone has a gap. A gap between where you are and where you want to be. A good Why Conversation tactfully reveals and emphasizes that gap.

“It sounds like…”

“It sounds like you feel like you’re working too much while barely breaking even.”

“It sounds like the idea of being in the same place with the same skills three years from now scares you.”

It’s the art and science of repeating back what they said as a label (more on that later) to get them to elaborate, and “widen the gap” for themselves.

Failing to apply this technique over Slack is why someone recently compared me to an AI bot.

That started a good conversation about how we need to apply these techniques to messaging too.


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